Frequently Asked Questions
Q: What is a Segway?
A: The Segway is a new personal transportation device that is designed to go anywhere you do. It balances itself on two wheels while speed and steering are controlled by your body’s movements. You simply glide along and the Segway senses where you want to go. Learn more about the Segway
Q: How will I learn to ride the Segway?
A: The Segway is fun and easy to learn. Your tour begins with 15 minutes of training on Segway safety and maneuvers. Once you feel comfortable with operating the Segway your tour really starts.
Q: Are the tours only in English or Dutch?
A: All our tours are guided by Dutch & English speaking guides. We can provide excellent foreign language guides, and if you book at least a week in advance there is a chance that we can arrange a private tour for you in a foreign language. Please contact our office for details. Please note that extra costs will apply.
Q: Do I have to make a reservation?
A: Tours are booked by reservation only. Book your tour in advance to make sure you don’t miss out. You can easily book your tour online or contact our office for an offline booking.
Q: Do you offer private tours?
A: We do offer private tours. Just check our calendar for time slots with private tour availability. After you choose your favorite tour, you'll be given the opportunity to choose a private tour for an additional €30/per passenger. Private tours do require at least 2 passengers. For large groups (groups of 6 persons or more) we offer the option of booking a private group tour. Please contact our office for details.
Q: What is your cancellation policy?
A: Tours cancelled at least 72 hours in advance will receive a 100% refund. In some cases (depending on the chosen payment method) a small amount may be withheld (max. 5% of your payment) due to costs charged by our payment provider. In order to accommodate our passengers best, we do reserve a Segway FOR YOU, and we will not be able to issue a refund if cancelled within 72 hours of the scheduled departure time. To cancel a booking please contact our office through email or phone.
Q: What is the minimum age to operate the Segway?
A: In the Netherlands, the compulsory age for operating a Segway is 16. Each passenger must bring a valid photo ID that includes a date of birth to the meeting point. Don’t forget your ID or you won’t be able to ride the Segway. No drivers license of any kind is required.
Q: What is the weight restriction of the Segway?
A: To operate the Segway properly it is required that the passenger weigh more than 100 lb. (45 kg) and less than 330 lb. (150 kg).
Q: What if I miss my tour or I’m late to arrive?
A: We really hope that doesn’t happen. Please do your very best to be early to your tour. Public transportation can’t always be counted on either so we suggest giving plenty of time for getting to your meeting point. We have no way of holding up a tour for anyone running late or not showing. We are sorry, but no refunds for missing your tour. If it looks like your are going to be late for your tour please give us a call and we’ll see what we can do.
Q: Do we go inside museums?
A: We will show you a lot of Amsterdam, and it’s super easy when you glide through it on a Segway. Our tours don’t stay put for very long before they are on the move again, so we don’t have much time for going inside museums.
Q: Can I take pictures on the tour?
A: Of course, we hope you take many pictures on your tour. We make plenty of stops along the tour for taking pictures. Please do not take any pictures while in motion on the Segway.
Q: Can we just test drive the Segway?
A: Our Segways are only available for tours, so go ahead and book a tour, you won’t be disappointed.
Q: Can I rent a Segway from Best Dam Segway Tours?
A: Currently we offer guided tours only. Book a tour with us, you will not be disappointed.
Q: What should I wear?
A: Closed toe flat shoes are required to ride the Segway. Anyone wearing high heels, flip flops, sandals, shoes like shape ups or z-coils, or bare feet will NOT be allowed on the Segway. It is highly recommended that you wear wind resistant clothing for riding the Segway, especially on cool or damp days. On a colder day we suggest gloves as well. Dress comfortably and ready for an amazing outdoor experience!
Q: What should I bring to the meeting point?
A: For age verification, you MUST bring valid photo ID with a date of birth, such as a passport or driver's license, for every person in your group.
Q: What should I NOT bring to the meeting point?
A: You can leave any personal belongings at the meeting point at your own risk. We cannot take responsibility for your items when left at our location. For safety reasons, large items like backpacks and purses can’t be taken on the Segway, so it is very important that you either not bring them or leave them at our office.
Q: Who can ride a Segway?
A: To take our Segway tours you MUST:
- Be at least 16 years old, but younger than 70 (ID required)
- Weight at least 100 lb (45 kg) and less than 330 lb (150 kg)
- NOT be disabled or pregnant
- NOT be intoxicated
- Be able to stand on the Segway for 1 to 2 hours
- Wear the provided helmet
- Wear closed toe flat shoes (NO high heels, sandals, or flip flops)
- Complete your Segway training
- Sign a liability waiver
- Arrive to your meeting point on time and ready for fun!